Overview

Technologix Group is seeking an experienced; highly customer service oriented process-driven IT Systems Engineer. This position requires a proven track record of exceptional customer service skills with a passion to motivate and grow a team. The ideal candidate for this position is a 'jack of all trades', who enjoys the challenge of working on various technologies. This position is available at our downtown Shreveport office. For certain matches this position could be hybrid / remote with periodic visits to our Shreveport Office through the year.

Essential Duties & Responsibilities

• Review scope of work and manage implementation of projects
• Provide remote and on-site server/workstation support and maintenance
• Install applications and operating systems on customer hardware
• Test new products and technologies prior to deployment
• Create thorough and accurate documentation on all projects and support incidents
• Administer and support Microsoft-based customer networks
• Investigate user problems and identify their source; determine solutions; test and implement solutions
• Configure and install servers, Windows networks, firewalls, switches and other related equipment, devices and systems

Knowledge Requirements

• All Windows desktop and server operating systems
• Active Directory, Group Policies
• Exchange Server
• Microsoft 365 and SharePoint administration
• RMM platforms such as N-Able, LabTech, or Kaseya
• Enterprise-class network equipment such as Cisco, HP, Dell
• Network security products from Fortinet, Cisco, and Sophos
• VMware and Hyper-V virtualization platforms
• Veeam Backup and Replication
• SAN or HyperConverged Storage experience
• Enterprise Anti-Virus platforms such as Sophos, Bitdefender, Webroot, etc.
• All Microsoft Office Productivity Suites – Apple product knowledge a plus, iOS/osX

Qualifications

• 4 years of experience supporting and implementing network and systems infrastructure solutions
• Professional, Industry, and Vendor certifications are required (examples: MS Server MCSA, MS Desktop MCSA, CCNA Routing & Switching)
• Strong technical knowledge and understanding of SMB networks, infrastructure, and equipment
• Ability to concisely document issues and resolution steps

Perks of working at Technologix:

• Career development
• Comprehensive health and dental plans
• 401(k) with contribution matching